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ANSWERS TO YOUR QUESTIONS

Shopping Information

HOW DO I PLACE AN ORDER?
To place an order, choose the item that you wish to purchase and add it to your shopping cart. Proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Once you’ve completed all the steps above, we will send you an email confirmation.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We aim to process and dispatch each order within 24hrs. All orders are shipped from the UK. Delivery time varies and depends on the shipping address.

- Royal Mail 48h, FREE
- DPD (next day delivery), £7.99
DO YOU SHIP INTERNATIONALLY?
We are working on distributing our products via warehouses in the EU.
WHAT SHIPPING METHODS ARE AVAILABLE?
For UK deliveries we use Royal Mail 48 (free shipping) or DPD.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Paypal, Amazon Pay, Visa, MasterCard and American Express and many more via Shopify payment solution.We do not store any credit card numbers.

In the event that no payment has been received after submitting your order, we may automatically cancel your order.

All prices on the Website include UK VAT at the applicable current rate applicable in the UK at the time of the order.
IS BUYING ON-LINE SAFE?
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Orders and Returns

HOW DO I PLACE AN ORDER?
To place an order, choose the item that you wish to purchase and add it to your shopping cart. Proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Once you’ve completed all the steps above, we will send you an email confirmation.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes, accounts are mandatory. This however makes the whole process much easier in case there are any problems or issues to resolve.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can contact us via contact us page or directly: hello@diddou.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
We're sorry but in most circumstances it's not possible to make changes or cancel your order once it has been placed. If your order hasn’t been shipped, we might be able to cancel or change it. In this case please contact our customer care team hello@diddou.com. If your order has been dispatched, please send it back once you’ve received it and follow our returns process. 
HOW DO I TRACK MY ORDER?
The order status page is the final page of our store's checkout. The order status page lets you:

  • check the status of their shipment without needing to contact you directly
  • re-order products
  • see real-time updates on the location of their shipment
  • opt in or out of Messenger, SMS, and email notifications
  • click to begin shopping in your online store again
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